Recomended For You

Find quick answers to the most commonly asked questions about our services, policies, and support. If you need more help, feel free to contact us!

What are your house rules?

Please plan to follow our house rules of No Parties, No Drugs or Marijuana use and No Loud Music or Noise.

Can guests have mail and packages delivered to the guest home?

You’re welcome to have mail delivered here and even in advance of your stay so that it’s ready upon your arrival. For packages, please contact us for delivery instructions after booking. We don’t have a front desk, so carriers leave packages at the front door. For important items, consider using a secure option like Amazon Hub Counter (e.g., 7-Eleven, Staples, Rite Aid).

Do you provide toiletries and bed sheets, etc.?

Most everything you need for a comfortable stay, including bed linens and check-in amenities/toiletries, will be prepared for you.

We ask that guests kindly replenish supplies for themselves.

Do you have flexible check-in and check-out times?

Our standard check-in time is after 5 pm and standard check-out time is before 10 am. Please inform us if you need different check-in and/or check-out times. We’ll do our best to accommodate you, taking into account housekeepers’ schedules and arrival times of subsequent guests.

When checking in, you’re welcome to drop off your luggage before 5:00 pm, but please be aware that the housekeeper may still be cleaning at that time. Your access code will be activated at 5:00 pm on the check-in date. If you intend to arrive before 5:00 pm, please let us know your preferred time, and we’ll manually activate your passcode.

Can we view a guest unit prior to booking?

We understand your interest in viewing the property before check-in, but unfortunately, we are unable to arrange physical viewings. Please feel free to ask any questions through 30days.NYC messaging, and we’ll do our best to provide detailed answers.

We recognize the hesitation in booking a home without a viewing, but we’re confident you’ll enjoy your stay. We offer a satisfaction guarantee with a full refund if you’re not satisfied upon check-in.

Our guaranteed price is all-inclusive, with no hidden costs after booking.
We’re committed to ensuring your satisfaction and look forward to the opportunity to welcome you.

Do you have parking available?

Flushing Properties
We have free 24/7 parking by the building. We offer guests complimentary parking for one car.
If your group has more than 1 vehicle, we will check if there will be room for another car with the additional car parking fee being $200 /per month. Or you may park in the street (relatively easy parking) for free.
Murray Hill Properties
While ample 24/7 free street parking is also available near the building, the building offers two off-street parking spaces shared among multiple units. These spaces are used by the downstairs restaurant during the day and are available for guest use in the evenings. Guests may park for free for up to 1 hour during the day and up to 15 hours overnight.

Limited shared overnight parking is available after 8:00 PM until the next morning.

Booking Questions

Can I make changes to a pending reservation request?

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How do I cancel a reservation request?

How do I check the status of my reservation?

How do I find my reservation?

When am I charged for a reservation?